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They believe that if they can offer better service than their competitors, the customers will return. However, the question is: “ How can they improve service?”.
We found 6 reasons for problems:
1. People are not trained.
2. Employees not interesting in present work
3. Not providing the correct solutions to customers Lack of empowerment
4. Don’t see the benefits – don’t understand their role in the company.
5. Incentives/salary not tied to results.
6. Not enough staff in the store
Then, Mr.tam will talk about the 3 reasons and solutions of them:
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